Brookes Publishing Co.

Department/Division
Sales

Reporting to the Director of Sales, the Sales Operations Assistant will be a creative, outgoing self-starter and a proactive team player who will support the growing Sales Team in meeting regional, channel, and product sales goals. The Sales Operations Assistant will be responsible for:

• Working proactively to increase productivity of sales operations by improving shared information, tracking procedures, leveraging technology, etc
• Ensuring effective implementation and maintenance of customer relationship management system
• Providing reports on customers and territories and compiling account reviews
• Analyzing data needed to maximize operational efficiency (e.g. tracking program success measurements, monthly reports)
• Providing notes and recaps from introductory sales meetings and strategic planning sessions
• Providing general account, travel, and sales support
• Creating presentations and other materials for meetings
• Maintaining various calendars and databases
• Collaborating openly and effectively with key stakeholders in Marketing, Sales, Acquisitions and Subsidiary Rights (Professional Development) to address customer and account inquiries
• Performing other duties as needed &/or assigned

This position requires:

• Bachelor’s degree
• Experience in a sales, &/or publishing-related position
• Intermediate proficiency in computer operation and the Microsoft Suite programs, with heavy emphasis on Excel
• Excellent analytical, problem solving and organizational skills
• Excellent verbal, oral and written communication skills including strong attention to detail and proofreading skills
• Excellent time-management, organizational, multi-tasking skills
• Salesforce.com or other comparable CRM databases preferred
• Knowledge of the education or early childhood education marketplace is a plus

Department/Division
Customer Service/Sales

The successful candidate will be responsible for

• Providing professional, courteous, and informative customer service to our inbound callers and other customers
• Gathering complete and accurate customer and account information for the customer database
• Identifying, promoting, and offering related books and other products to customers
• Maintaining a high level of product knowledge
• Accurately entering and processing phone, mail, website, and fax orders
• Collaborating with other Specialists and other Sales staff to create and implement full sales initiatives and programs
• Facilitating the timely close of sales into assigned region by supporting the efforts of Sales Representatives

This position requires:

• A Bachelor’s degree
• Previous call center and order entry experience
• Excellent organizational and time-management skills
• Excellent phone manner and communication skills
• Keen attention to detail
• Proficiency in Microsoft Office Professional suite programs