Job Opportunities

Current positions
(Open until filled)

• Sales & Customer Service Specialist

How to Apply

Brookes Publishing has the following job opportunities available. If you are interested in being considered for any of the listed positions, please send, fax, or e-mail your resume, cover letter, and salary requirements to the HR Department, Brookes Publishing, P.O. Box 10624, Baltimore, MD 21285-0624, fax number (410) 337-2608. Please—NO TELEPHONE CALLS.

All positions are located in the company's main office in Towson, Maryland. Only those under consideration will receive a response. Brookes Publishing is an equal opportunity employer.

Description

Brookes Publishing is an educational publishing company in Towson, Maryland (just north of Baltimore). Brookes publishes highly respected books and other resources in early childhood, early intervention, inclusive and special education, developmental disabilities, learning disabilities, literacy, communication and language, behavior, and mental health.

Our titles range from graduate level textbooks, professional references, and practical handbooks to curricula, assessment tools, and family guidebooks and DVDs. We're proud of our company's independence and long commitment to delivering high quality content to the wide range of professionals who serve children with disabilities and children at risk and their families.

Job Postings

• providing professional, courteous, and informative customer service to our inbound callers and other customers
  
  
• gathering complete and accurate customer and account information for the customer database
  
  
• identifying, promoting and offering related books and other products to customers
  
  
• maintaining a high level of product knowledge
  
  
• accurately entering and processing phone, mail, website, and fax orders
  
  
• collaborating with other Specialists and other Sales staff to create and implement full sales initiatives and programs
  
  
• achieving departmental and divisional goals as they relate to the overall health and direction of the company

This position requires:

• a bachelor's degree
  
  
• previous call center and order entry experience
  
  
• excellent organizational and time-management skills
  
  
• excellent phone manner and communication skills
  
  
• keen attention to detail
  
  
• proficiency in Microsoft Office Professional suite programs.

Send Us Your Resume

Don't see a job opening that matches your skills? If you think you would be a good fit with our company, we invite you to submit your resume and other information in accordance with the How to Apply instructions above. Our HR department holds on to resumes for one calendar year after application and is continually considering applicants for new openings.