FAQs

What is the Brookes mission?

At Brookes, we believe all people—regardless of ability or background—deserve to achieve their goals and lead fulfilling, self-directed lives. Read more about our mission and how it’s shaped every facet of our company for more than thirty years.

What conferences and exhibits does Brookes attend?

You can meet members of our sales and marketing teams in person at the many conferences we attend each year. To keep up with our latest travels—from CEC to NAEYC and all stops in between—bookmark our events calendar.

Is Brookes hiring?

You can keep up with all of our current job and internship opportunities on our careers page.

What are the Brookes submission guidelines?

If you have a project that you think would be a good fit for Brookes, please complete a publication questionnaire and send your curriculum vitae and an annotated table of contents to the acquisitions editor who specializes in your book’s subject area.

How do I get in touch with someone at Brookes?

Contact information for our customer service, sales, marketing, and acquisitions departments is located on our contact page.

What is your mailing address?

The mailing address is Brookes Publishing Co., P.O. Box 10624, Baltimore, Maryland 21285.

If you need to ship a package to Brookes via UPS or FedEx, please use the following address: Brookes Publishing Co., 409 Washington Avenue, Suite 500, Towson, MD 21204. Regular mail will not be accepted at this address. Returns should not be shipped to this address; please see our information on shipping returns.

Where do I ship returns?

Please send all returns postpaid directly to our warehouse: Brookes Publishing Co., Returns Department, Maple Logistics Solutions, 60 Grumbacher Road, I-83 Industrial Park, York, PA 17406. To guarantee delivery, please insure your package or ship it by UPS.

Please include a copy of the original invoice (or the invoice number and invoice date) with the return so that we can issue the proper credit or refund.

For detailed information on submitting returns, please see our return policy.

I would like to use an excerpt from one of your publications. How do I submit a request?

Brookes accepts requests for limited reprints of our copyrighted material. To submit a request, please fill out the permission request form on our permissions page, and be sure to read the helpful tips included there.

I submitted a permissions request form, but I haven't heard back yet. How do I check the status of my request?

Requests typically take 4 to 6 weeks to process. Please do not call or email to follow up unless it’s been at least 4 weeks since you submitted your request. (After 4 weeks, you can fax a note to (443) 279-0976 or email rights@brookespublishing.com.)

I'm interested in obtaining the rights to translate a Brookes book. How do I begin the process?

To inquire about the rights to translate a book, please fill out the form on our translations page.

How do I request an exam or review copy of a Brookes book?

If you’re a college or university faculty member and would like to request an exam copy of a book, just fill out our exam copy request form or visit the exam and review copy page for information about faxing and mailing your requests to us. Please be sure to submit the form with complete information or we will not be able to fulfill your request. (We provide exam copies to faculty only.)

How do I add myself to your email newsletter list?

Signing up for our newsletters is quick and easy. Just go to our newsletter signup page and select from the list of topic-specific or product-specific newsletters. You can choose to receive as many as you want, and you can unsubscribe at any time.

How can I be added to/removed from your catalog mailing list?

To request a catalog or to be removed from our catalog mailing list, please complete our mailing list removal form. The catalogs page also provides PDF and electronic versions of our most recent catalogs for immediate reference.

How do I access my account information online?

Simply login to the account portion of our website. Once there you will be able to view past purchases, manage shipping addresses, and review your wishlist.

I would like to cancel/change my order, how do I do that?

If you would like to cancel or change your order, please contact our customer service department 1-800-638-3775 or 410-337-9580. If your order has already been processed we may encourage you to take advantage of our convenient return policy.

How do I place an order?

We offer several convenient ways to place your order: online or by phone, mail, or fax. Please visit our ordering information page for complete details on how to order from Brookes.

What are the payment options accepted by Brookes?

Brookes accepts payment by credit card, purchase order, checks, or money orders. Please see our payment options page for more detailed information.

How do I calculate my sales tax?

Within the United States, residents of Indiana, Maryland, Pennsylvania, Texas, and Washington are required to pay sales tax on orders through Brookes. Canadian residents are also required to pay a Goods and Services Tax (GST). Please see our tax page for more detailed information.

What are your shipping options and rates?

Visit our shipping page for a detailed list of all shipping options and rates.

Can I pre-order or backorder a book?

Yes, you can pre-order a book while it’s still in press or backorder a book that’s in the process of being reprinted. If you place an order for a title in press, you may not receive the book for several months. If you have chosen to pay for the book by credit card or with a purchase order, your account won’t be charged until we ship the book.

Do you offer any discounts?

Yes, Brookes offers bulk discounts and savings code discounts, as well as periodic special sales. Please see our discounts page for more details.

What is your return policy?

We want you to be happy with your purchase, so we offer a 30 day return policy. Please see our returns page for detailed information on our policy and return shipping information.

I am an international customer. What's the best way for me to contact Brookes?

We love hearing from Brookes customers around the world! Visit our international ordering page for information on how to contact Brookes.

What's the best way to place an order if I live outside the U.S. and Canada?

Titles from Brookes Publishing can be purchased throughout the world. Visit our international ordering page for information on how to contact Brookes and a complete list of international distributors you can order from directly if you live outside the United States and Canada.

International customers: Payment by wire transfer must include all transaction and exchange fees, including those charged by the customer’s own financial institution and any intermediary financial institution employed by the customer’s original bank to complete the transfer. The funds deposited into our account must pay the invoice in full.