Careers
Customer Service Specialist
The Customer Service Specialist will facilitate the successful and timely resolution to customer inquiries and needs, as well as accurately and efficiently process orders for timely fulfillment.
The successful candidate will be responsible for:
- Accurately entering and processing phone, mail, website, and fax orders for various products and service.
- Providing professional, courteous, and informative customer service to inbound callers
- Gathering and entering complete and accurate customer and account information into order fulfillment system(s).
- Entering product data into various databases.
- Identifying, promoting, and offering related books, products, and services to customers
- Maintaining a high level of product knowledge.
This position requires:
- 2 years relevant experience; order entry and/or call center experience preferred
- Keen attention to detail and accuracy
- Excellent organizational and time-management skills
- Excellent phone manner and communication skills
- Proficiency in Microsoft Office Professional suite
